Return & Cancellation Policy

Return & Cancellation Policy

At Dios & Oro, we want you to have a smooth and satisfactory shopping experience.

Order Cancellation

Cancellation requests can be made before the order has been processed or shipped. Once an order has been shipped, cancellation may not be possible.

To request a cancellation, please contact our customer support team within 12 hours of placing your order with your order number.

Returns

Products may be eligible for return or exchange if they are received damaged, defective, incorrect, or significantly different from the product ordered, subject to our return conditions.

Customers should contact us within [48 hours / 7 days] of receiving the order and provide the order number along with clear photographs or videos of the product and packaging, where applicable.

Returned products must be unused, unworn, and in their original condition and packaging, along with all applicable tags and accessories.

Products that have been used, damaged due to improper handling, altered, or returned without the required packaging may not be eligible for return or exchange.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed through the applicable payment method, subject to the processing time of the payment provider.

Certain products may be non-returnable or non-refundable. Any such exclusions will be mentioned on the relevant product page or at checkout.

For return, exchange, cancellation, or refund assistance, please contact our customer support team with your order details.